![]() ![]() In Virginia, E-ZPass accounts that are opened at a Service Center require a new customer to prepay a minimum of $35 in tolls. The minimum balance required in Massachusetts is $20, and accounts auto-replenish at $10. Customers must pay an initial $20 fee if opening an automatic replenishment account and $30 if opening a manual account replenishment. Massachusetts's E-ZPass system does not have a yearly fee or deposit. ![]() How much does an E-ZPass account cost? Is there a yearly fee? How much is an E-ZPass transponder? Does my account auto-replenish? The costs for E-ZPass systems in each state vary. Additionally, some agencies charge a monthly account fee, usually only $1.00 or $1.50. E-ZPass is typically offered as a debit account, where users prepay or add money onto their accounts, and tolls are deducted from that amount when customers pass through tolls. Examples of these are the I-Pass in Illinois and the NC Quick Pass in North Carolina. Some states have their independent systems using the same technology and have consequentially been incorporated into the E-ZPass System. The E-ZPass Interagency Group consists of 39 member agencies in 17 states. E-ZPass customers can either merge into designated toll lanes or "Express E-ZPass" lanes that are physically separated from toll booths and do not require drivers to slow down. E-ZPass uses tags that are RFID transponders that transmit a unique radio signal to respond to toll transmitters. Perform other duties as directed by TransCore management.Created in 1987, E-ZPass is an electronic toll collection system used on most tolled roads, bridges, and tunnels in the Midwestern and Eastern United States.Must remain professional under every circumstance with patrons and staff members.This includes clear communication with leadership staff for leaving the Customer Communications department for any reason. Adhere to structured break and lunch schedules.Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift. Prepared to take calls and/or start workday exactly at start of shift.Responsible for maintaining a weekly average “Not Ready” of 15% or less.File applications and other paper work as necessary.Cash out and prepare deposit at the end of shift.Prepare reports to include daily Phone Call Log. ![]() Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.Research toll overcharges, v-tolls, and submit for adjustments.Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.Process telephone, email & chat inquiries, fax information/applications to customer if required.This responsibility includes ensuring E-ZPass MA patrons’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR is responsible for all telephone, e-mail, and chat account maintenance. Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. You will be able to work from home once training is completed. Training is in the Auburn office for approximately 6-8 weeks. Monday - Friday, 9:00AM - 5:30PM Monday - Friday, 9:30AM - 6:00PM Monday - Friday, 10:00AM - 6:30PM Monday - Friday, 10:30AM - 7:00PMĪll employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40 hour work week) ![]()
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